Objection Handling Skills Training Course
Overcome your customers objections
Objection Handling Skills is an intensive programme that gives you the techniques and skills needed to overcome key objections - to go from ‘no to ‘yes.
The programme is modular in design, allowing you the flexibility to run the programme over a time period that suits you.
Typical course duration is one half day– 3 days.
‘...by working around you, we ensure minimum interruption to your business ...
Table Tennis
Ever played objection table tennis with a customer?
Of course you have. This is where no matter how well you answer their objection, they come back with another, and another!
And even when you've overcome all of these, they still say ‘no.
We know this because the delegates who have attended our workshop all shared the same experience.
You have good answers to counter any objection, but this simply isn't enough.
Outcomes and Benefits
Do you struggle to answer some of your customers objections?
How often do your customers say no, even if you handle their objections?
You need tried and tested best practices to handle the objection in a professional way.
By attending The Objection Handling Skills programme, you will be able to:
- Identify the 5 groups of objection
- Read your customers body language
- Identify needs which will help close the deal
- Test whether the objection is real
- Establish the key objection
- Test the intention of the customer
- Ensure that the customer is committed to the deal
- Answer any objection
Who should attend?
- Sales Executives
- Relationship Managers
- Account Managers
- Telesales Representatives
- Canvassers
- Field Sales Executives
- Buyers
- Business Leaders
- Sales Managers
Please contact us for further information. Download course information here (PDF)