Management Training – Communication Skills
The Communication Skills programme is one of our more popular management training courses.
The management training programme aims to heighten self awareness and build an appreciation of the different communication preferences of business people; so by the end of our management skills training, you will have a detailed profile of your communication style and an insight into the four main communication strategies used by some of the world's leading businesses.
Management Training Course Design
The management training course is modular in design, allowing you the flexibility to run the programme over a time period that suits you. The course helps to build your self esteem, teaching you to use appropriate spoken and written words and to understand body language, which will transform your ability to connect with your audience and dramatically improve the power of your message.
Typically, this management training course is run over 1– 3 days.
Benefits of Management Training Programme
Anyone in business needs to be a professional communicator, so it makes sense that we understand the important principles that make for truly effective communication. You will learn/benefit from:
- Your individual personality type
- How to communicate with the four main customer types
- The performance iceberg
- The importance of your attitude when delivering key messages
- Styles of communication
- Questioning and listening skills
- Ways of showing empathy
- Techniques to handle irate customers
- How to be deal with people assertively
- How to give feedback constructively
Who Should Attend the Communication Skills Course
- Sales Executives
- Account Managers
- Customer Service Representatives
- Call Centre Agents
- Helpdesk Operators
- Managers
- Business Owners
- Anyone involved with dealing with customers at the front line
Please contact us for further information about our Communication Skills management training.